Mastercard Mobile Concierge

Challenge

Mastercard had envisioned a rewards concierge mobile application that would guide customers, learn their preferences and suggest experiences similar to how a human concierge would help a guest in a hotel.

With key screens and architecture in place, the project needed detailed visual design, icons and further UX thinking across its flows.

Senior Visual Designer · Visual design, icons and flows

Two phones: the Mobile Concierge launch screen with the Mastercard mark, and the welcome screen offering Ask the Concierge and Explore

Visual Design

The app opens on two paths: ask the concierge, or explore offers and recommendations. Deep navy, white type and city photography give it the calm of a hotel front desk.

The Request screen: a text box asking What can we do for you, with a microphone, and a number to call the concierge

Flows

Menu
Back arrow
Forward arrow
Location
Concierge
Microphone
Category
Search
Like
Calendar
Share
Concierge outline
Price tag
Delete
Recurring

Priority seating
Insider tips

Icons

Outcome

The concierge app launched to Mastercard cardholders.